The vendor will receive an email asking them to fill out the questionnaire. If the questionnaire is not opened, UpGuard sends regular reminders to the contact until they open it. To reduce the amount of time necessary to complete and review questionnaires, they change dynamically based on how questions are answered, so that non-applicable information isn’t asked for or gathered.
As a vendor answers the questionnaire, risks are pointed out to them with severity ratings, along with notes about why their answer is risky and what can be done to mitigate it. When the questionnaire is opened by the vendor, the status within UpGuard changes to “in progress,” so you can better understand the questionnaire workflow.